Política de envío

Welcome to NiraPet! We are committed to providing you with high-quality products and reliable shipping. Please review our shipping policy below to understand our shipping times, costs, and processes.

Return & Refund Policy

30-Day Money-Back Guarantee — First Orders Only
We stand behind our product and offer a 30-day money-back guarantee on your first order. If you are not satisfied with your purchase, you may request a refund within 30 days of your original order date.
Please note that this guarantee applies to first-time orders only. Subsequent orders, including recurring subscription orders, are not eligible for a refund under this policy.

How to Request a Return

To initiate a return, please contact us at [your email/contact page] within 30 days of your order date. Refund requests submitted after 30 days will not be accepted.

Return Shipping & Fees

If you choose to return your product, please be aware that the following costs are the responsibility of the customer:

Return shipping — the cost to ship the product back to us
Original shipping cost — the cost we incurred to ship the order to you
Processing fees — any payment processing or transaction fees incurred at the time of purchase

Processing & Handling Time

  • Orders are processed within 2 business days (excluding weekends and holidays) after payment is received.
  • You will receive a confirmation email with tracking information once your order has shipped.
  • If we experience a high volume of orders, processing times may be delayed.

Shipping Locations

  • We currently [do/do not] ship internationally.
  • Orders are shipped within the United States only. (Adjust this section if shipping internationally)
  • We do not ship to P.O. Boxes, APO/FPO addresses.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order using the carrier’s tracking system.

Lost, Stolen, or Damaged Packages

  • NiraPet is not responsible for lost, stolen, or damaged packages once they are marked as "Delivered" by the carrier.
  • If your package is lost in transit, please contact the shipping carrier directly.
  • If your order arrives damaged, please reach out to us within 30 days with photos of the damage for assistance.

Shipping Delays

  • Unforeseen circumstances such as weather conditions, carrier delays, or supply chain disruptions may impact delivery times.
  • If your order is significantly delayed, we will notify you as soon as possible.

Customs, Duties & Taxes (For International Orders)

  • NiraPet is not responsible for any customs fees, duties, or taxes imposed by your country.
  • Buyers are responsible for any applicable import charges.

Contact Us

If you have any questions about our shipping policy, please contact us at:

📧 Email: support@nirapet.com